Client & Site Services Analyst - South West London

Ref: 1135Tuesday 10 May 2022

Excellent opportunity for a Client & Site Services Analyst to join a leading global brand during an exciting time in the business. We are looking for an experienced support engineer to provide technical support to staff on site in the company's Richmond office, engaging with and supporting colleagues with technical issues and setups.

 

Responsibilities:

 

  • Proactively advise, assist, and engage with staff on site to ensure a high level of service is maintained
  • Proactively advise, assist, and engage on delivery and change of underlying technical operational infrastructure.
  • Ensure that all site and engineering support requests are appropriately prioritised and resolved within the required service level agreements. 
  • Maintain the documented site design, operation and troubleshooting of technology procedures  
  • Assist with the implementation of policy to ensure that staff and computer systems comply with legislative and organisational requirements.
  • Configure, monitor, and maintain systems within predefined targets.
  • Work collaboratively with 3rd party support services on diagnosing and troubleshooting issues.

We are looking for experience or knowledge in the following:

  • Windows Server (2008-2019)
  • Microsoft Exchange Online, Microsoft 365
  • SCCM, MECN, MCSE
  • Active Directory, Group Policy Management and Print Management
  • Remote Desktop Services
  • Citrix

If the above role is of interest, apply now!