Cloud Support Engineer

Service & Support

Ref: 762Monday 12 April 2021


Permanent Job

Remote (Edinburgh/ Glasgow ideal)

Competitive Salary



This job is looking for an experienced service desk analyst or support engineer with strong technical skills. The successful candidate would be working in an engineering team, supporting clients with AWS, whilst at the same time gaining basic hands-on experience & certifications in cloud & devops technologies such as AWS, Ansible, Terraform, Docker. There will also be some basic scripting or programming work in languages like Python, Node, or JavaScript if the candidate is capable.

This is a great opportunity for service desk or support engineering staff who are keen to move further into infrastructure, cloud, or application support.

The company are digital change specialists who help clients deliver challenging software or cloud projects, often within the private or financial sector - providing access to some interesting & high-profile projects. They are an AWS accredited Public Sector & Consulting Partner. Offering loads of training & career growth to those with the technical aptitude & can-do attitude. 


The Skills  

  • Service desk/ support analyst/ support engineering experience is a must have
  • Troubleshooting & managing customer tickets 
  • Real interest to learn & improve with DevOps & Cloud technologies
  • Scripting/ development skills are very useful, eg, Python/ JavaScript/ Bash/ Ruby/ etc
  • Some level of experience supporting AWS or other cloud environments
  • An academic background in IT/computing is also a nice bonus
  • Strong customer service & interpersonal skills


Please apply with CV to be considered