Customer Support Analyst


Ref: 1174Friday 17 June 2022


The Role:

We operate a high paced and exciting collaborative working environment where the work you do is normally customer facing and has demonstrable real world impact. As such we value our staff highly and are committed to training, career development and providing opportunities to progress.


You will be providing infrastructure and network support, working on the resolution of complex incidents and problems with support from third and fourth line experts to help you progress and learn as required. The preferred candidate will understand, work with and be keen to learn a variety of technologies such as Linux (Ubuntu / CentOS), Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (VMWare), Microsoft Stack Technologies (Exchange, SQL Server, Skype for Business), networking technologies and storage.


Duties and Responsibilities:

The role also includes providing remote and on-site support. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation. Ideally, you will:

  • Have experience in Windows System Administration covering Windows 7, 10 and Server Versions from 2008-2019, including experience in OS build, AD, DNS, DHCP and GPO from design to implementation and support
  • Have working knowledge of Virtualized Environments such as VMware
  • Have exposure to Linux system administration skills (Ubuntu / CentOS)
  • Have good general knowledge of TCP/IP and networking technologies including load balancing and firewalls
  • Have good general knowledge of Microsoft stack technologies such as Skype for Business, MS SQL, MS Exchange & CLI tooling such as PowerShell
  • Have some background and experience in ITIL functions, principles and processes
  • Have general knowledge of storage technologies
  • Have excellent analysis and problem solving skills, working to solve complex incidents ensuring these are resolved to the satisfaction of the customer
  • Possess excellent communication skills
  • Have experience of producing and updating technical documentation to a high standard
  • Willingness to pick up and learn administration of bespoke applications;
  • Shared on call OOO support
  • To be successful and work with our clients you will need to be willing to undergo a high degree of security clearance


Clearance Required:

  • Clearance to Start DV         

If you are interested, please get in touch with