Customer Support Engineer/ DevOps/ Technical Analyst

Service & Support

Ref: 258Monday 18 February 2019

This vacancy is now closed

Role:

DevOps/ Technical Support Engineer

 

Location:

Livingston (Free parking on site)

 

Salary:

Circa £40,000

 

Overview of Opportunity:

This is an opportunity to take ownership of a wide remit of responsibilities for an innovative, small and highly successful SaaS company that will give you room to grow.

 

The DevOps aspect of the role will see you working with the internal development teams to bridge the services in different areas in application services and development. The other two key aspects of the role are the helpdesk-type customer support functions and the infrastructure focused components – configuration/ administration of Active Directory/ Servers/ Networking.

 

Key Skills/ Experience:

  • Experienced with DevOps/ DevOps practices
  • Excellent communication skills
  • Analytical ability
  • Detailed knowledge of Microsoft Server Platforms (SQL Server and IIS Server)
  • Experience with performance monitoring tools
  • Understanding of information Security Management
  • Infrastructure (servers, network, security, web applications)
  • Any knowledge of AWS and Jira is a bonus

 

Company Details:

A globally successful SaaS company specialising in a niche industry.

There is a very positive, strong culture, encouraging personal development in the latest technologies required to develop large scale enterprise level web based applications.

 

The Role:

This is a challenging role which will offer a real variety of tasks, as well as the opportunity to grow your skills, learn and indeed take ownership of some key functions within the business. There has to be a real focus on taking responsibility for all activities relating to customer support including service desk, problem and incident management, application support, reporting and any escalation as and when required. Beyond that, strong DevOps skills will be required to make this a success.

 

If you are interested in this role, please apply with an up to date CV.