IT Service Desk Analyst Contract

Service Desk Analyst

Ref: 283Monday 11 February 2019

This vacancy is now closed

IT SERVICE DESK ANALYST (CONTRACT)

HIGHLY COMPETITIVE DAY RATE 

12 MONTH CONTRACT

GLASGOW CITY CENTRE

 

THE ROLE

This exciting opportunity to work in one of Glasgow's busiest and largest help desks. Multinational company with global opportunities that look after corporate mergers & business transactions - no doubt an interesting environment. You'll be in a close-knit team responsible for end to end management of all software and hardware incidents and service requests by providing remote support by Phone and Email, at Client desk, support Audio Visual, desk phone, mobile device and floor walking support.  

 

SHIFT PATTERN

Monday to Friday, 37.5 hours per week, 8.5 hours a day (including an hour for lunch) based on a rotating shift pattern between the hours of 12 noon – 12 Midnight.

 

MUST HAVE SKILLS & EXPERIENCE

  • 1st Line Support
  • Documentation skills
  • Analytical mind & troubleshooting competence for technical issues
  • Microsoft Office XP/WIN7/2003 and 2010 – Word, Excel, Outlook & PowerPoint
  • Hardware installation capability
  • Personable & reliable personality

 

NICE TO HAVE SKILLS & EXPERIENCE

  • 2nd Line Support
  • ITIL Methodology certificate or experience
  • AD administration
  • Microsoft Windows XP Workstation
  • KVS or similar email archiving solutions
  • Programming within Office
  • Knowledge of remote working solutions such as ADSL, Broadband, 3M and VPN's
  • Interaction or similar client relationship management (CRM) application