IT Support Analyst

Ref: 1008Monday 29 November 2021

Hybrid IT Support Analyst Role Edinburgh

Company 

This employee-owned company is one of the largest Microsoft Gold Partner IT Consultancy companies in Scotland, and is currently experiencing an exciting period of growth within their team. Headquartered in Edinburgh, the company also has offices in London and operates a hybrid working model, with 2 days a week in office. They encourage personal development and have a highly collaborative working culture with high levels of employee retention and several awards for their family friendly working and flexible approach. Providing IT managed services, projects and professional services to a diverse range of clients, they have a strong passion for technology and innovative solutions. 

Role

This role involves resolving support requests directly from end clients, implementing client and internal projects, reviewing automated alerts and performing advanced troubleshooting. The post holders will also be responsible for the system administration of microsoft based servers and desktops, so experience in microsoft technologies is required.

Experience

  • Proven IT support experience (2nd and/or 3rd line)
  • Experience managing and deploying Microsoft technologies such as Windows, Active Directory, Exchange & System Centre
  • Current MCSA/MCSE or CCNS IT certification or demonstrable similar level of knowledge

Benefits

  • IPhone, laptop and home broadband provided
  • Bonuses for Microsoft Accreditations
  • Annual tax free bonus
  • Private healthcare 
  • £500 per annum personal tech budget
  • Opportunity to buy/sell holidays