IT Support Analyst

Ref: 1364Friday 17 March 2023

Role: IT Support Analyst – 2nd line 

Location: Glasgow, Scotland – Hybrid


Company Insight:

Net Talent are partnered with one of Scotland biggest Engineering companies to help source an IT Support Analyst for 2nd line support responsibilities.


Key Responsibilities:

· Providing support, configuration and maintenance on devices and services

· Delivering support to existing business users and investigating and resolving faults

· Working with colleagues in identifying and proposing system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the IT Team.


Ideal experience:

· Previous experience managing service desk tickets through ITSM tools 

· Experience with Project and BAU operations 

· Desktop & Device Management

· Active Directory

· Office 365

· Remote Desktop Services

· MDM Support



Apply today for more information!


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