Service Delivery Engineer - 2nd line - North Lanarkshire

Ref: 1136Monday 9 May 2022

Exciting opportunity for a second line engineer to join a leading global brand based in North Lanarkshire. We are looking for an experienced support engineer to provide second line engineering to the businesses central IT service desk.

 

Responsibilities:

 

• To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets

• Act as a single point of contract for the first line service delivery analysts, providing support and technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets

• Suggest/contribute to ways of improving existing tasks and processes using current technology to support a culture of continuous improvement

• Ensure that all calls are logged in the Service Desk with the relevant service level target applied

• Carry out system/staff Adds, Deletes and Transfers in line with existing processes

 

We are looking for:

• Previous experience of and ability to support: Microsoft Active Directory, Microsoft Exchange \ Outlook, Server and Microsoft Office 365 environment

• Previous experience in Microsoft MCP, CompTIA+ and hold one or more relevant industry qualifications: Microsoft 365 Fundamentals, Microsoft MCNA , CompTia

• Strong communication and interpersonal skills

• Logical thinker with strong analytical, problem solving and organisational skills

• Demonstrates ability to work cooperatively alongside others to deliver team targets

• Comprehensive hands-on experience in technical development and delivery, using industry recognised tools and methodologies

 

If the above role is of interest, apply now!