Service Desk Analyst
South Lanarkshire
Permanent: Circa £27,000
My client, a global FMCG brand name, have had a fantastic 2019, and are now looking to invest in the growth of their team. As other functions grow, so too does the requirement for a Service Desk which can handle an increase in support tickets. As the successful candidate, you will have approachable and outgoing personality, an ability to prioritise, and a desire to progress your career.
- Working on the Support Desk taking calls from staff globally.
- MUST have experience with working with modern support \ ticket platforms, i.e. Assyst, Hornbill, ServiceNow, etc.
- MUST be customer focussed and driven by excellent service
- ITIL Accreditation us a must – Min Foundation v3
- Technically skilled with very good knowledge of MS Office, Server and O365 based systems, i.e. Teams, Skype
- Very good experience of MS Active Directory Admin
- Good experience of Powershell
- Experience of working \ troubleshooting Connectivity issues, VPN, VC Conferencing
You will be welcomed into the team with a bespoke onboarding process which will be the first steps in defining your long term training and career growth plans. There is a market leading salary for this role, with some fantastic other great benefits
To apply, please submit an up to date CV, and follow up with a call to Joe on 0131 270 6617