Service Desk Analyst

Service Desk Analyst

Ref: 794Monday 22 February 2021


Service Desk Analyst (Tier 1)


Glasgow (remote currently) 

Competitive Salary + Bonus


Role Outline

  • Working on the Enterprise Support Desk taking calls from staff globally.
  • Must have experience working with modern support \ ticket platforms, i.e. Assyst, Hornbill, ServiceNow, etc.
  • Must be customer focussed and driven by excellent service
  • ITIL Accreditation – at minimum ITIL Foundation v3
  • Technically skilled with very good knowledge of MS Office, O365 based systems, MS Teams, Zoom
  • Strong experience of MS Active Directory Admin – Account Admin \ Torubleshooting
  • Experience of working \ troubleshooting Connectivity issues, VPN, VC Conferencing



Our client, a global FMCG brand name, are now looking to invest in the growth of their team. As other functions grow, so too does the requirement for a Service Desk. As the successful candidate, you will have approachable and outgoing personality, an ability to prioritise, and relevant experience.


Please apply with CV to be considered.