Service Desk Analyst

Service Desk Analyst

Ref: 794Monday 22 February 2021

 

Service Desk Analyst (Tier 1)

Permanent

Glasgow (remote currently) 

Competitive Salary + Bonus

 

Role Outline

  • Working on the Enterprise Support Desk taking calls from staff globally.
  • Must have experience working with modern support \ ticket platforms, i.e. Assyst, Hornbill, ServiceNow, etc.
  • Must be customer focussed and driven by excellent service
  • ITIL Accreditation – at minimum ITIL Foundation v3
  • Technically skilled with very good knowledge of MS Office, O365 based systems, MS Teams, Zoom
  • Strong experience of MS Active Directory Admin – Account Admin \ Torubleshooting
  • Experience of working \ troubleshooting Connectivity issues, VPN, VC Conferencing

 

Company

Our client, a global FMCG brand name, are now looking to invest in the growth of their team. As other functions grow, so too does the requirement for a Service Desk. As the successful candidate, you will have approachable and outgoing personality, an ability to prioritise, and relevant experience.

 

Please apply with CV to be considered.