Service Desk Analyst (Tier 1)
Permanent
Glasgow (remote currently)
Competitive Salary + Bonus
Role Outline
- Working on the Enterprise Support Desk taking calls from staff globally.
- Must have experience working with modern support \ ticket platforms, i.e. Assyst, Hornbill, ServiceNow, etc.
- Must be customer focussed and driven by excellent service
- ITIL Accreditation – at minimum ITIL Foundation v3
- Technically skilled with very good knowledge of MS Office, O365 based systems, MS Teams, Zoom
- Strong experience of MS Active Directory Admin – Account Admin \ Torubleshooting
- Experience of working \ troubleshooting Connectivity issues, VPN, VC Conferencing
Company
Our client, a global FMCG brand name, are now looking to invest in the growth of their team. As other functions grow, so too does the requirement for a Service Desk. As the successful candidate, you will have approachable and outgoing personality, an ability to prioritise, and relevant experience.
Please apply with CV to be considered.