Service Desk Manager // London // Managed Service Provider

Service Desk Manager

Ref: 519Tuesday 5 November 2019



Service Desk Manager



Central London – Farringdon



To circa £60,000 + benefits


Key Skills/ Experience/ Traits:

  • ITIL qualified ideally
  • Managed Service experience
  • Exceptional people management skills
  • Strong communicator
  • Experience of leading and motivating Service Desk Teams
  • Broad technical knowledge with strong problem solving and troubleshooting skills
  • A “get things done” mentality
  • Able to have difficult conversations
  • Can develop and motivate an enthusiastic team


Company Details:

A dynamic, highly successful managed service provider, with a growing support team (currently around 20 in this team).


There is a fantastic range of clients (nearing 300 and over 4000 users) – and they have built their reputation with their professional, no-nonsense approach.


The Role:

In a nut shell, you will manage a growing team of support professionals, ensuring the day to day service desk environment is working at its optimal level. The role has a very good remit, giving you autonomy over a wide range of duties from resource management to appraisals, objective setting and ongoing training.


The Ideal Candidate:

A highly-skilled, experienced, ITIL Qualified Service Desk Manager who has worked at a Managed Service Provider, and who has the leadership qualities to guide and develop their team, whilst also guiding the business and ensuring best practice.


If this role is of interest, please apply ASAP.