Support Analyst

Service & Support

Ref: 791Tuesday 23 February 2021

Role:

Technical Support Analyst

 

Location:

Edinburgh/ Remote

 

Salary:

To circa £25k + exceptionally good benefits package

 

Key Skills/ Traits:

  • A good problem solver with excellent communication skills
  • 1st  and 2nd line support experience
  • Excellent end user support skills
  • Access management
  • Knowledge of ITIL and service desk environment would be beneficial
  • Support across platforms from internal systems, access management and mobile devices
  • Can take responsibility to complete tasks autonomously
  • Like finding a better way of doing things
  • Basic knowledge of Windows/Mac OS, MS365, Active Directory, asset management, IT security and data

 

The Role:

This role is for an ambitious Support Analyst that wants to build upon their existing platform of skills and experience.

 

You will be a part of a talented and growing team that thrive on delivering a 1st class customer service.

 

Company Details:

The company are the very best at what they do. They are innovative, agile and people focused. They want to continue to improve their product and the technology that supports it.

 

Their culture is unrivalled, their technology is fantastic; this is a company where you can achieve great things, delivering meaningful projects and working with great people.

 

If this role is of interest, please apply ASAP.