Technical Support Engineer / Second Line / L2 / Tier 2

Infrastructure Engineer

Ref: 656Thursday 25 June 2020

30000

Role:

Technical Support Engineer / Second Line / L2 / Tier 2

 

Location:

Edinburgh – (process will be conducted remotely)

 

Salary:

Negotiable Circa £30,000

 

Company Details:

A growing high tech company in Edinburgh. Very established, with a worldwide user base.

 

Key Skills/ Knowledge:

  • Wide range of Networking to include TCP/ IP
  • Understanding of virtualization technologies and cloud based storage and software solutions
  • Must have previous experience of supporting a software product
  • Any experience on a global helpdesk would be beneficial but not a prerequisite
  • Any relevant qualifications such as CCNA would be a bonus

 

The Role:

The role is varied with a key focus on managing customer issues with the installed software product.

 

A broad understanding of networking, virtualization and cloud technologies as well as experience supporting a software product are key.

 

If this role is of interest, please apply ASAP.