Technical Support Engineer

Ref: 1321Monday 6 March 2023

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We are looking for a Technical Support Engineer on behalf of our client. If you have the skills and experience listed below get in touch.


Skills & Experience


General Essential

• IT related degree or equivalent

• Experience of working within customer technical support or within a previous customer facing role.

• Experience supporting applications or infrastructure to “Blue Chip” enterprise customers, government agencies, IT professionals and partners

• Good interpersonal skills (written and spoken)

• Knowledge of Windows operating systems

• Demonstrated experience working with databases (SQL preferred)

• Microsoft SQL Server: Transact-SQL and SQL Administration

• Knowledge of office software programs, e.g., Microsoft Office

• Familiarity with debugging tools/techniques

• Experience of troubleshooting and resolving issues in an application support role

• Experience of supporting external customers



• Clear understanding of enterprise applications and Microsoft environments

• Networking

• Experience of TCP/IP, DNS, LDAP, WMI, Single Sign On

• Experience of WebLogic, or alternative application servers – Jboss, Websphere

• Experience of virtualization – VMWare vSphere, Citrix

• Experience of programming and debugging

• Some understanding of Verint Applications products

• Strong understanding of the technologies used within our customers’

• Contact Centre environment. (CTI, PBX, VIOP, LAN and protocols etc.)

• Understanding of SaaS, AWS, cloud computing.

• Experience with both desktop and mobile applications.

• Familiar with WebEx or equivalent

• Familiar with Fiddler / Wire shark debug tools

• Additional language skills desirable – French, Spanish or German

• Environment

• The role is mainly home based, although Office working will be as required.

• Potential requirement for travel to Customer or other Verint sites as part of pro-active engagements or training