We are looking for a Technical Support Engineer on behalf of our client. If you have the skills and experience listed below get in touch.
Skills & Experience
General Essential
• IT related degree or equivalent
• Experience of working within customer technical support or within a previous customer facing role.
• Experience supporting applications or infrastructure to “Blue Chip” enterprise customers, government agencies, IT professionals and partners
• Good interpersonal skills (written and spoken)
• Knowledge of Windows operating systems
• Demonstrated experience working with databases (SQL preferred)
• Microsoft SQL Server: Transact-SQL and SQL Administration
• Knowledge of office software programs, e.g., Microsoft Office
• Familiarity with debugging tools/techniques
• Experience of troubleshooting and resolving issues in an application support role
• Experience of supporting external customers
Desirable
• Clear understanding of enterprise applications and Microsoft environments
• Networking
• Experience of TCP/IP, DNS, LDAP, WMI, Single Sign On
• Experience of WebLogic, or alternative application servers – Jboss, Websphere
• Experience of virtualization – VMWare vSphere, Citrix
• Experience of programming and debugging
• Some understanding of Verint Applications products
• Strong understanding of the technologies used within our customers’
• Contact Centre environment. (CTI, PBX, VIOP, LAN and protocols etc.)
• Understanding of SaaS, AWS, cloud computing.
• Experience with both desktop and mobile applications.
• Familiar with WebEx or equivalent
• Familiar with Fiddler / Wire shark debug tools
• Additional language skills desirable – French, Spanish or German
• Environment
• The role is mainly home based, although Office working will be as required.
• Potential requirement for travel to Customer or other Verint sites as part of pro-active engagements or training