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Service Analyst

Business Analyst - Service Delivery / Business Process

Business analyst with a focus on Service delivery required for a long term contract role based in Coventry.

You will work as a Service analyst and support the transition of a number of key IT Services. The role will focus on the analysis of the legacy processes and is responsible for producing a controlled and standard set of documentation of to-be Service Management artefacts relating to the processes.

As the service analyst you will be required to balance business process skills with a strong knowledge of IT service management and service design.

You will have the following skills and experience:

· Experience in IT Service Management Transition
· Demonstrable experience of IT service transition.
· Strong business process experience.
· A passion for working in an ITIL environment