1st Line Support Engineer
Full-Time | Office-Based (with future flexibility) | Edinburgh City Center - Career Progression Opportunity
Our client, a forward-thinking company based in Scotland, is seeking a dedicated 1st Line Support Engineer to join their collaborative and supportive team. This role is ideal for individuals who have at least 2 years of experience in IT support and are eager to make a meaningful impact within a hands-on environment. If you have been the go-to IT contact in your previous roles, managing helpdesk systems and resolving technical challenges, this position is an exciting opportunity for you to further develop your career.
- Act as the first point of contact for IT support, resolving technical issues promptly and professionally.
- Manage and progress tickets via the helpdesk system, ensuring high SLA compliance.
- Set up new starters and streamline leaver offboarding processes.
- Provide support to on-site and remote users, including contractors using Azure Virtual Desktop.
- Maintain and administer Active Directory, hardware inventory, and internal systems (e.g., VMs via Hyper-V).
- Contribute to wider IT projects and process improvement initiatives (e.g., asset management, automation).
- 2+ years' experience in a 1st line support or IT helpdesk role.
- Proven ability to independently run or heavily contribute to IT support in a growing business.
- Strong knowledge of Windows environments and Active Directory.
- Familiarity with virtualised infrastructure (e.g., Hyper-V) and Azure support tools.
- A friendly, clear communicator with a helpful attitude and strong problem-solving skills.
- A keen learner, particularly interested in developing PowerShell or automation skills.
- A proactive individual who enjoys taking ownership of tasks and seeing the impact of their work.
In return for your expertise and dedication, our client offers a supportive work culture with opportunities for career progression. Initially, the role will be office-based, allowing you to build strong relationships with your team. As you establish yourself in the position, flexible or hybrid working arrangements will be considered to support work-life balance. If you are looking for an environment where your contributions are valued and your growth is nurtured, we would love to hear from you.
Ready to take the next step in your career? Apply now to join this dynamic team!