Job Title: 2nd Line Support Engineer
Location: Glasgow (Office-based, 5 days per week)
Type: Full-Time | Permanent
Salary: Competitive, based on experience
Join Our IT Team – Support 800+ Users in a Fast-Paced Environment
We’re looking for a skilled and proactive 2nd Line Support Engineer to join our team in Glasgow, providing high-quality desktop support to over 800 users. This is an office-based role, ideal for someone with a solid support background who thrives in a hands-on environment.
You’ll play a key role in resolving support tickets, ensuring seamless user experiences, and helping maintain the overall health of our systems and networks.
Key Responsibilities:
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Respond to and resolve 2nd line technical support tickets (desktop and Microsoft 365)
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Provide day-to-day desktop support, hardware troubleshooting, and software installations
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Manage and support Microsoft 365 applications and user access for a large user base
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Support WiFi troubleshooting and connectivity issues
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Perform daily checks on backup systems and escalate anomalies as required
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Collaborate with the wider IT team to ensure smooth resolution of complex issues
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Maintain documentation and adhere to internal processes and SLAs
What We’re Looking For:
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Proven experience in a 2nd line support or desktop support role
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Strong working knowledge of Microsoft 365
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Confident troubleshooting desktop, printer, network, and hardware issues
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Experience supporting a high user-volume environment (800+ users)
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Familiarity with WiFi troubleshooting and common networking issues
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Advantageous: experience with backup monitoring and checks (e.g., Veeam, Datto, etc.)
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Excellent communication and problem-solving skills
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A team player who’s confident working in a busy, office-based environment
What We Offer:
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Opportunity to be part of a collaborative and supportive IT team
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Exposure to enterprise-level support and systems
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Ongoing training and career development
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A dynamic working environment in the heart of Glasgow