2nd Line Support Engineer, Northern Ireland

2nd Line Support & Field Engineer – Northern Ireland

📍 Remote (Must be based in Northern Ireland)
🕒 Full-Time | Monday–Friday, 8am–5pm / 9am–6pm (weekly rotation)
💷 On-call allowance included | 1 in 8 rota

Are you a proactive and technically skilled 2nd Line Support Engineer ready for your next challenge?

An exciting opportunity has arisen to join a fast-paced, growing business providing top-tier IT support to clients in the hospitality sector. You’ll work remotely from Northern Ireland, supporting a dynamic IT environment and occasionally travelling to client sites to resolve break-fix issues.

Key Responsibilities:

  • Escalate and resolve technical issues via the support desk

  • Provide remote support using SolarWinds N-Central

  • Resolve issues related to workstations, servers, networking, and cloud systems

  • Deliver excellent customer service both remotely and on-site

  • Participate in a 1-in-8 on-call rota (allowance paid)

Essential Skills & Experience:

  • 2+ years in a 2nd Line Support role (ideally within an MSP)

  • Strong understanding of Windows OS (2008–2019)

  • Skilled with Azure/O365 (cloud & on-prem)

  • Advanced knowledge of Networking, AD, Virtualisation, IIS

  • Strong experience working on a busy service desk

  • Full, clean UK driving licence

Desirable Skills:

  • Knowledge of Hotel PMS systems (e.g. Opera, Amadeus)

  • Microsoft Certifications (MCSE or equivalent)

  • Familiarity with POS systems (e.g. Micros, PXP)

  • Experience with enterprise firewalls, VLANs, and switching

  • Use of TeamViewer, MSP Connect, or similar tools

You’ll Thrive In This Role If You:

  • Have a strong problem-solving mindset

  • Enjoy working both independently and in a team

  • Can prioritise workloads efficiently

  • Are driven by excellent service delivery