IT Infrastructure Engineer, Glasgow, UK (3/4 days onsite)
Our client
Our client is a local IT Managed Service Provider who pride themselves on unlocking business value through effective digital and technological transformation. They map client needs & culture to help optimise process and integrate the right technology that will accelerate business growth. They value cost-neutral investments and prioritise guiding clients in risk management, using business insight and technological expertise. Their goal is to elevate uptime, drive efficiency, and simplify the complexities inherent in modern technology.
What’s an average day like?
You will be supporting a wide and varied range of clients both remotely and onsite as an extension of their business. You’ll collaborate with teammates and also be expected to work independently to solve our clients technical challenges. If you love innovating, building relationships, and socialising with fellow team members, you’ll love our culture.
We are looking for an experienced and dedicated Infrastructure Engineer who can be flexible and is a problem solver who can turn their hand to new technology.
Who are we looking for?
You have an eye for detail and are a sociable person who loves interacting with the people around you, working as part of a team. To you, our clients are people, not incidents to fix — you build relationships, and as a by-product, you build trust.
You look out for the people around you. You enjoy solving business problems and ensuring our clients are safe and protected through the use of technology and process adoption.
Day-to-day Responsibilities
- Work with clients to administer, implement, troubleshoot, and analyse IT Infrastructure, including on-premise and cloud based technologies, identifying improvements on an ongoing basis.
- Responsible for the implementation testing and roll-out of any projects along with other members of the team.
- Provides 3rd line support as required on operation issues and projects.
- Prioritisation of workloads and conflicting demand.
- Liaise with business stakeholders when required and provide regular feedback when working on a project
- Ensuring our customers are kept in the loop and that these issues are dealt with in a timely fashion.
- Proactively spot risks to and flag opportunities which will ultimately protect our customers businesses to add value in the process.
- Liaise with clients third parties and represent them in order to resolve their issues.
- Support your team by way of knowledge transfer to ensure we are constantly upskilling and provide a broad range of knowledge across the business.
Desired Skills
- A proven track record of IT infrastructure engineering experience
- Desktop operating system experience; Windows 10/11 & macOS (desirable)
- Windows Server technology including AD, DNS/DHCP/GPO
- Exchange Server and Exchange Online general support
- Virtualisation technologies such as VMware and Microsoft Hyper-V and associated networking/storage
- Cloud Infrastructure/Platforms such as Azure and Office 365
- Troubleshooting and understanding of networking LAN/WAN technologies including Cisco Meraki, Draytek (Fortinet would be an advantage)
- Backup/Replication Technologies such as Veeam
- Ability to renew and managing server certificates
- Basic PowerShell and scripting ability
- Security tooling experience such as Sophos, Bit Defender or Microsoft Defender (Sentinel One would be an advantage)
- Familiarity with IT service management software and remote monitoring and management (RMM) tools
- Ability to work across a range of clients with different infrastructure and documentation
- Ability to handle multiple tasks concurrently and meet deadlines, while maintaining focus despite conflicting demands
- Experience of updating technical documentation and ensuring internal processes are accurate following changes
Entitlements
- Access to online training
- Opportunities for professional growth and development
- Holidays: 35 Days
- Company Pension