The position will be ideally suited to someone who has several years’ experience in an IT support field, having a natural ability to forge relationships with end users, has a knack for creating clear documentation and can handle changing priorities within the business.
Responsibilities:
End User Support
- Providing some 1st and 2nd line IT support to end users when time-sensitive issues arise.
- Interfacing with staff at all levels and able to provide basic IT training.
- Escalating faults to the appropriate person or helpdesk.
- Supporting over 180 users across 7 sites around Scotland.
- Liaising with 3rd party software vendors and the MSP.
IT Administration and Project Work
- PC/Laptop/Mobile builds and hardware asset management.
- Software deployment.
- Intune Administration.
- Security monitoring and management.
- Server Software Configuration.
- Assisting Group Head of Business Systems with ongoing project work as required.
- Other tasks as needed.
- On occasion, some travel to other depots.
Requirements
In order to be successful in your application, you should show:
- A proven track record of IT support.
- Excellent attention to detail – you spot things most people don’t.
- Good verbal and written communication skills – you understand that people skills are just as important as technical know-how.
- A great team player – you help others and know when to ask for help.
- A passion for technology; you’ll be ahead of the curve with any new technology advances and solutions relevant to the business and eager to learn new technologies.
- Excellent stakeholder engagement skills.
- Self-motivated – you’re willing to take a project and own it.
- A ‘can-do’ attitude with the ability to work autonomously and as part of a team.
Technical Requirements
- Active Directory and associated technologies such as Group Policy.
- Physical infrastructure: Servers, SANs and switching
- SharePoint administration
- Cloud technologies: Extensive experience in Office 365, OneDrive, Azure, Intune, and MS Defender 365
- Some knowledge of virtualisation (Hyper-V)
Desirable
- 3rd Line experience
- Server software configuration
- Cisco Meraki
- EDI experience
- Autopilot / OSD Cloud
- Understanding of Cyber Essentials security accreditation
- MS System Centre (SCCM, SCOM, SCVMM, SCDPM)
- HP hardware experience (Server/SAN/Desktop)
- MS Certifications
- Azure AD
Interested? In return this fantastic business will pay a competitive salary, plus great benefits including: On-site parking, workplace pension scheme, flexible working, holiday buy-back scheme, Credit Union Membership, discounted gym membership, BHSF Medical health care essentials from £5 per month.