IT Support Officer

Service Desk Analyst

Ref: 1534Wednesday 3 July 2024


Job Purpose

The IT support officer will provide daily IT support to staff across the business through the IT helpdesk and direct enquiries.

They will support on the implementation of new systems, helping to train and upskill staff.

They will assist with the onboarding of new starters, ensuring IT access and the necessary equipment is in place from day 1.

Main Duties

  • Support and implement IT policies, processes and procedures for employees. 
  • Support the business’ approach to quality by means of data protection, GDPR and valid accreditation. 
  • Coordinate with third party IT suppliers who supply day to day IT support and hardware.
  • Support the training of staff to adopt and maximise the use of IT systems. 
  • Support IT aspects of office moves, onboarding new suppliers and systems.
  • Deliver the IT helpdesk function
  • Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
  • Assist in planning for major service developments and their implementation.
  • Keep abreast of new technological developments in IT and present proposals with recommendations
  • Carry out IT maintenance and software installations.
  • Maintain the IT asset register and monitor equipment loans

Qualifications, Skills and Experience 

  • Certification in core Microsoft products such as Office 365, SharePoint, Teams and IT security packages. 
  • Experience supporting and managing Microsoft Teams in a large organisation.
  • IT Helpdesk experience
  • Demonstrable experience delivering a high level of customer service
  • Prioritise workload and work in an organised manner
  • Excellent and demonstrable written and verbal communication skills.
  • To be able to work under pressure to meet deadlines.
  • Experience working with 3rd parties and 3rd party delivered services.
  • Team player committed to working collaboratively with teams at different skill levels and with varied motivations across multiple locations. 
  • Good understanding of the key principles of GDPR and data protection. 
  • Experience in training staff members with new system and software adoption

Interested? In return, this business are providing a competitive salary of £26-28k, plus a 20% pension, great holidays, flexible working, and a supportive environment to learn and progress your IT career.