Onboarding Specialist

Onboarding Specialist

Commutable distance to Edinburgh office - hybrid working 

Please apply directly to Yvonne at Net Talent Partners as she is managing this opportunity as a fractional Talent Partner. 

About the Role

As an Onboarding Specialist at Travelnest, your primary mission is simple and critical: to grow our number of bookable properties.

This is a commercially focused, consultative sales role where you’ll work directly with holiday let owners to guide them from initial interest through to becoming fully live, optimised, and bookable on our platform. While this is not a hard-sell environment, it does require strong sales capability, confident objection handling, and the ability to influence decisions through expert, customer-first conversations.

You’ll spend the majority of your time engaging new customers, while also reactivating existing hosts and supporting any initiatives that directly impact bookable supply. From first conversation to listing optimisation, you’ll own the onboarding journey before handing customers over to our Performance Specialists for long-term growth.

This role suits someone who is self-sufficient, detail-oriented, and motivated by outcomes, with minimal need for day-to-day management.

About Travelnest

Travelnest is a vacation rental technology business that helps hosts manage and optimise their marketing in one place. Our mission is to become the world’s most host-centric company, empowering hosts to realise their ambitions and unlocking the potential of accommodation everywhere.

What You’ll Be Doing

• Drive new bookable supply
  
  Engage prospective hosts through outbound calls, email, WhatsApp, and Google Meet to complete sign-up and convert them into verified, bookable properties.
   
• Consultative selling & objection handling
  
  Understand each host’s goals and address concerns using proven sales techniques to guide confident decision-making.
   
• Optimise listings before handover
  
  Support hosts through a listing optimisation process during onboarding, ensuring they are well-positioned for success before transitioning to a Performance Specialist.
   
• Re-engage existing customers
  
  Reach out to hosts who are inactive or unbookable, identifying blockers and helping them get live again on the platform.
   
• Own your pipeline and performance
  
  Manage your workload independently across multiple workstreams, prioritising activity that directly impacts bookable property numbers.
   
• Support wider growth initiatives
  
  Contribute to campaigns or tasks that support supply growth and improve overall platform performance.
   

What We’re Looking For

• Strong sales background
  
  Proven experience in sales with a solid understanding of sales techniques and confident objection handling. Experience in consultative or solution-based selling is highly beneficial.
   
• Results-driven and commercially minded
  
  Motivated by impact and outcomes, with a clear focus on growing bookable supply.
   
• High attention to detail
  
  Careful, accurate, and thorough when supporting customers through onboarding and optimisation.
   
• Self-managed and dependable
  
  Comfortable managing your own time, priorities, and pipeline with minimal supervision.
   
• Customer-first mindset
  
  Able to balance commercial goals with honest, helpful advice that builds trust and long-term value.
   
• Tech confident
  
  Comfortable working with CRM systems and digital communication tools.
   

Requirements

• Eligibility to work in the UK
   
• Previous sales experience
   
• Familiarity with CRM systems
   
• A dedicated home workspace with reliable, high-speed internet
   

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