Net Talent are delighted to be partnered with a prominent Scottish financial services company based in Glasgow city centre. With a commitment to providing exceptional service to their clients, they are dedicated to helping individuals navigate the complex and challenging financial markets with expertise and compassion.
We are seeking a highly skilled and motivated Senior IT Engineer to join what is a dynamic IT team. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a strong commitment to providing exceptional customer service.
As an Senior IT Engineer, you will play a key role in ensuring the smooth operation of IT systems and providing technical support to internal staff. This is a hybrid working role that will involve 3/4 days onsite working in a busy, fast based environment.
Responsibilities:
- Provide technical support to internal staff, addressing hardware, software, and network-related issues promptly and effectively.
- Troubleshoot and resolve IT-related problems, escalating complex issues to senior team members or third-party vendors when necessary.
- Install, configure, and maintain hardware and software systems, including desktops, laptops, printers, and peripherals.
- Assist with the setup and maintenance of office IT infrastructure, including network equipment, servers, and telecommunications systems.
- Perform regular system maintenance tasks, such as software updates, patches, and security enhancements.
- Assist with user account management, including creating, modifying, and deleting user accounts as per company policies and procedures.
- Provide technical assistance and guidance to staff on the use of IT systems, applications, and tools.
- Document and maintain accurate records of IT support requests, resolutions, and system configurations.
- Participate in IT projects and initiatives, including system upgrades, migrations, and deployments.
- Stay up-to-date with the latest IT trends, technologies, and best practices to continually improve our IT infrastructure and services.
Qualifications:
- Proven experience in a similar role providing IT support in a busy, fast paced environment.
- Strong knowledge of Windows and macOS operating systems.
- Good network management skills.
- Understanding of CRM systems.
- Exposure to telephony technology and an ability to support e.g. Dialler/ICR/IVR systems).
- Conversant with Disaster Recover/ backup solutions.
- Proficiency in troubleshooting hardware, software, and network issues.
- Familiarity with Active Directory, Microsoft Office 365, and cloud-based productivity tools.
- Excellent communication and interpersonal skills, with the ability to effectively interact with staff at all levels.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Package:
- Competitive salary commensurate with experience.
- Comprehensive benefits including health insurance, and retirement plans.
- Opportunities for career advancement and professional development.
- Friendly and supportive work environment with a focus on employee well-being and work-life balance.