Report: 58% of companies plan to use GenAI in HR by June 2024

Posted 7/12/2023 by Arianna Adamo


Which is the connection between HR and Generative artificial intelligence?


According to Mercer, 58% of companies plan to use generative artificial intelligence (GenAI) in HR by June 2024.


We know that GenAI can benefit the HR sector in terms of enhanced efficiency and productivity, process automation, reduced expenses, better-structured processes, data-driven decision-making, and saving time. HR specialists can use artificial intelligence for recruitment, onboarding and offboarding, workforce planning, chatbots, virtual assistants, and L&D.


As reported by Gartner, 76% of HR leaders stated that if their firm doesn’t approach generative AI in the coming 1-2 years, they will have less organizational success than those who do. GAI applications in HR have revolutionized the work by providing improved productivity. It has the potential to reduce expenses and provide efficiency at work with fewer or no work errors.


Benefits of Generative AI in HR


1) Saves Time

GenAI saves time by automating repetitive HR processes with utmost accuracy and efficiency. Processes like resume evaluation, responding to requested queries, answering employees' questions, and scheduling interviews are performed automatically and quickly with reduced possibilities of human error.


2) Virtual Assistants and Chatbots

The integration of GenAI will redefine the HR field by providing innovative solutions. AI Chatbots and virtual assistants become crucial aspects of HR operations including instant and precise responses, automated repetitive tasks, employee experience, etc.


3) Decision-Making

GAI facilitates easier HR decision-making by providing actionable insights. HR specialists can make more confident decisions by evaluating data patterns and predicting trends. GenAI solutions can help figure out which employees can successfully perform specific tasks.


4) Employee Engagement and Retention

HR professionals learning GAI and other powerful AI technologies through online AI certifications have fundamentally revolutionized the predictive analysis landscape. It helps companies manage their workforce by getting valuable insights into employee engagement patterns and other factors affecting employee satisfaction. Analyzing historical data helps HR to take proactive retention strategies and reduce turnover risks.  


5) HR Management

HR leaders can use GAI’s human-like text creation abilities like ChatGPT to save human effort and time. CHROs (Chief Human Resources Officers) are willing to implement GAI to reduce resource-consuming processes, repetitive tasks, and co-author HR-associated documentation or content.  



Will AI Be a Substitute for HR?


The role of AI in human resources (HR) is a topic of ongoing discussion and exploration. While AI technologies can indeed automate certain repetitive tasks and enhance efficiency in HR processes, it's unlikely that AI will completely replace HR professionals. Instead, AI is more likely to augment and complement HR functions. Here are a few reasons why:


Human Element:

HR involves a significant human element, including empathy, understanding, and emotional intelligence. AI, at least in its current state, lacks the ability to fully understand and respond to the complexities of human emotions and interpersonal relationships.


Complex Decision-Making:

HR professionals often make complex decisions that involve a deep understanding of organizational culture, ethics, and legal considerations. These decisions are not easily automated and require human judgment and intuition.



Human resources often deal with situations that require adaptability and creativity. Problem-solving in unique or unprecedented situations is a strength of human intelligence, and AI may struggle to handle novel scenarios without human intervention.


Ethical and Legal Considerations:

HR professionals must navigate complex ethical and legal issues. While AI can be programmed to follow rules and regulations, it may lack the nuanced understanding required to navigate the subtleties and gray areas in these matters.


Employee Engagement:

Building and maintaining employee engagement, morale, and a positive workplace culture are critical HR functions. These aspects involve interpersonal skills and understanding individual and collective human needs, which AI may find challenging to replicate.











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