Application Support
Edinburgh
Excellent package available
As part of this Global Testing company you will be part of the Applications team and responsible for the 2nd / 3rd line support of key business systems and applications across the Group, worldwide.
The ideal candidate will have an understanding of business processes and some software development experience (e.g. .NET, C#, VB)
Responsibilities:
- Develop a good understanding of the nature of our business, its strategy and its key drivers
- Use business knowledge to identify improvements to current processes and evaluate technology solutions to business needs
- Specify problem definition and define scope and objectives in relation to the business requirements
- Design, develop and implement software solutions to satisfy identified business needs
- Understand the business impact of change and contribute to the documentation of and monitoring of that impact
- Communicate effectively with technical, business, operations and support audiences and use specialist knowledge to engage them appropriately
- Build on techniques and best practice available to help provide continuous improvement
- Perform testing and validation of systems
- Provide technical and end-user support for systems, liaising with other IT teams as necessary
- Delivering a high level of customer service both face to face and remotely
- Produce high quality technical and end-user support documentation
- Ensure that all incidents, problems and requests recorded through the ServiceNow system are resolved within target service levels
- Develop peer networks internally and externally to keep up to date on the business and current industry standards
Skills/Qualifications:
- Preferably educated to degree level or equivalent in a Computer Science related subject
- Experience in an application support or technical systems analyst role
- Software development experience (e.g. .NET, C#, VB)
- Experience of supporting diverse global applications in multiple geographic regions
- Excellent written and verbal communication skills
- Ability to present effectively, multi-task and prioritize workload
- Ability to deal with change and the demands associated with responding to competing priorities
- Experience of database structures and a working knowledge of MS SQL and MS Access
- Working knowledge of Microsoft applications (SharePoint, Office 365, PowerApps, Flow etc.)
We are interviewing now please send your full CV !