First-Line IT Support Technician

First-Line IT Support Technician

Glasgow

Role Overview: As a First-Line IT Support Technician, you will be the first point of contact for our client’s internal staff regarding IT-related issues and queries. You will provide timely and effective technical assistance, troubleshooting, and problem resolution to ensure smooth operation of our IT systems and infrastructure.

Requirements:

• Previous experience in a similar IT support role.
• Proficiency in troubleshooting hardware, software, and network issues.
• Strong knowledge of Microsoft Windows and Office suite.
• Experience working with Active Directory, Entra AD, M365, MDM Support (Intune)
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work well under pressure.
• Relevant IT certifications would be desirable (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) preferred but not required.

• 3-month contract
• Inside IR35
• 2 days on site 3 days from home