Head of Logistics and Operations

Ref: 370Monday 10 June 2019

Head of Logistics and Operations 

Central Belt Scotland

Excellent package on offer

 

This is a new role for this Global product software company who are looking to appoint a Head of Operations reporting to the CFO to improve the customer experience through operational excellence embedding a culture of innovation, commercially astute, and enthusiasm and customer passion.

Having had experience working in a SME culture, you will be dynamic, pragmatic, delivery focused and have passion for customer advocacy and process improvement.

 

In your role you ;

  • Are the internal voice of the customer
  • Develop a first class, international business operations and customer care capability, to meet customer needs and drive commercial success
  • Encompassing supply chain, order management, quality management and after sales technical support
  • Drive quality improvement and operational efficiency initiatives across the company
  • Actively collaborate with key stakeholders to deliver end to end business momentum and growth

 

  • With at least 7 years plus experience of relevant operations or customer care experience, within a manufacturing or technology setting
  • Experience with managing global supply chain, including industry leading brands
  • Proven ability to implement business improvement processes
  • Extensive team management experience
  • Degree qualification ideally technical, engineering or similar field
  • working with inventory and stock controls
  • management of suppliers/supply chain
  • Sales - Product and Technology 

This is a very exciting opportunity please get in touch to discuss or send your CV as we are shortlisting now for this Head of Operations and Customer Care position