Infrastructure Engineer
Fully remote role, although must be based in Central Belt Scotland
Infrastructure Engineer to become part of our growing IT Operations Team. This role will primarily focus on 3rd line Networking & Infrastructure support and IT Project resource to our EU / Global colleagues.
We are looking for an experienced and confident individual who will be responsible for supporting, maintaining and upgrading existing systems. Someone who is technically strong in Microsoft Windows Server Environments, Virtualized Environments, Microsoft Stack Technologies, Networking Technologies, VOIP and Data Storage Technologies
If you are looking for an exciting opportunity to utilise your technical skill set to its fullest and to have a stake in the future of this expanding business, then this position will provide you with the environment to do so and to take an active role in shaping our IT landscape.
Responsibilities
- Support and maintenance of the companies, core servers, networking, VOIP, eMail and messaging systems
- Support and maintenance of VMware, Cloud and storage systems
- Technical project support for acquisitions and integrations
- Monitoring core systems for effectiveness / appropriateness and pro-active maintenance.
- Efficient and effective management of 3rd line incidents through to a successful, timely resolution
- Build and maintain strong relationships with both internal customers and external suppliers / partners
- Contribute to global strategy and policies associated with infrastructure, incident management and Service Desk
Skills / Qualifications
Knowledge in the following areas:
- VMware
- Windows Server environments, from Server 2003 – 2016, including OS build, AD, DNS, DHCP and GP from design to implementation and support
- MS Exchange (on premise and in the cloud), Teams & Skype (knowledge of BlueJeans desirable)
- Networking technology including switching and firewalls
- SAN Storage Technologies
- Cloud Hosting technologies such as Microsoft Azure and AWS
- O365 / M365 /
- Microsoft stack technologies such as MS SQL, SCCM and SCOM
- Antivirus technologies particularly MS defender ATP
Further Skills and Qualifications required:
- Excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer
- Possess excellent customer communication skills
- Experience of producing and updating technical documentation to a high standard
- Experienced working within ITIL framework particularly around change control
- Excellent attention to detail, organisational skills and problem solving skills
- Strong team player with first-rate written and verbal communication skills
- Ability to form strong working relationships at all levels - both internally and externally
- Ability to respond to and take accountability for issues to conclusion
- In an every changing environment, the ability to learn quickly and apply new skills is essential
- Willingness to travel to remote sites as required
- Flexibility in working hours (out of hours work will be required from time to time)
Please only apply if the location works for you, although a remote role we are looking for someone to be based in Central Belt Scotland.
We deliver critical services in Materials Testing, Product Qualification Testing, Certification, Device Calibration and Advisory Services to the Aerospace, Oil and Gas, Transportation, Industrials, Fire and Building product, Infrastructure and other leading sectors, where failure in service is simply not an option.