IT Support Engineer
Glasgow
Onsite
Key responsibilities:
- Provision of both onsite, remote desktop and server support for IT systems and networks
- Installation configuration and support of ICT issues with laptops, desktops, mobile device and servers
- Diagnose and troubleshoot problems through evaluation and provide solutions
- Logging of all issues and resolution details, continually updating customers
- Identify additional customer support needs to improve customer service and satisfaction
- Liaison with staff at all levels
- Ensure the status of all tasks, escalation, documentations and servicedesk is up-to-date inline with the servicedesk policy
- Ensure the asset management system is up to date with any equipment issued
- Order IT equipment as per IT System Manager’s instructions
- Identify, generate and implement user training as required
- Microsoft Windows Server setup and administration
- Maintaining networks, setup and cabling of networks
- Active Directory Group Polices administration
- Office 365 administration
- Provide step-by-step technical help, both written and verbal
- Keep abreast of developments within the IT industry
Key Experience:
- MS Windows Server
- MS Operating Systems
- Office365 Administration
- Active Directory and Group Policy
- DNS
- DHCP
- iOS
- Android
- Hardware Troubleshooting
If you feel like this opportunity is of interest then please apply.
Download
Job Profile