Platform Support Analyst/ Application Support

Service & Support

Ref: 758Monday 11 January 2021

Role:

Platform Support Analyst / Application Support Specialist/ System Support

 

Location:

Edinburgh / Remote

 

Salary:

Up to £35k plus excellent benefits

 

Key Skills/ Experience/ Traits:

  • Strong incident management and problem management skills
  • Production oversight – batch processing, maintenance releases etc
  • Root cause analysis
  • ITIL qualified
  • Experience managing third part suppliers against SLAs
  • SQL  Database experience
  • Basic network configuration skills
  • Attention to detail
  • Strong problem solving skills
  • Experience of working within Finance/ Financial Services/ FinTech
  • It would be ideal if you had knowledge of IFA back office systems

 

The Role:

This is a key role which will play an important part in continuous improvement of the company’s key product, and the service which its users enjoy.

 

Your role will be varied, and include:

  • Business and system support
  • End to end issue management
  • Working with development teams to aid analysis and testing
  • Production management
  • Managing third party suppliers

 

Company Details:

An award winning, progressive business going through a period of sustained growth and technology change and continuous improvement.

 

If this role is of interest, please apply ASAP.