Net Talent are delighted to be partnering with an ambitious Managed Security Service Provider established in Scotland with a growing global footprint. They are driven to help protect organisations against the rising threat of cyber-attacks in an ever-evolving digital world.
The have become a known Microsoft Security Partner with NCSC status as well as several prestigious awards to their name. More importantly, they are a people focused organisation who recognise their success is all down to the employees who make it happen. This is their biggest achievement!
Due to ambitious growth plans for 2024, they are looking to add a Senior Support Engineer to their team to help their clients with any systems issues around their Microsoft Security stack. This can be a home-based role anywhere in the UK.
Position
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Implement effective alert tuning to enhance service performance and sustain SOC efficiency.
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Collaborate professionally and efficiently with internal personnel to facilitate the resolution of raised tickets and incidents.
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Proactively analyse support tickets to identify trends and collaborate with relevant teams for continuous improvement.
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Triage emerging issues and collaborate with the Support Engineering Lead to prioritise tasks.
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Resolve assigned support tasks/tickets within specified timeframes, adhering to scope and maintaining high standards.
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Contribute to the creation and maintenance of necessary documentation for Team processes.
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Mentor Support Engineers and engage with the wider Engineering Team as needed.
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Conduct regular 1:1 meetings with the Engineering Support Lead to establish objectives for Personal Development Plans (PDPs) to advance career progression.
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Ensure comprehensive utilisation of tracking and metric reporting mechanisms to support the goals of the Support Engineering Team.
Requirements
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A focus on customer-centricity and excellent communication skills.
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Clear thinking under pressure and strong analytical skills for effective problem-solving.
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Windows knowledge and Networking experience
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Good Cloud Engineering experience
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Curious and innovative
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Great team player
What’s included?
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Competitive salary
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Unlimited holiday entitlement
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5% pension contribution
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Private healthcare
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Employee assistance programme
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Remote working
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Personal development programme