Technical Support Engineer

Service & Support

Ref: 1180Wednesday 22 June 2022

Technical Support Engineer

Fully Remote within Scotland

 

About the Company

Net Talent are partnered are with a global technology company that deliver innovative Customer Engagement solutions to enable their clients to maximise customer engagement within their organisations.

Our client have an office site in Glasgow, though this role is open to fully remote candidates within Scotland.

About the Role

Our client have a vacancy for x2 Technical Support Engineers to join their growing Technical Support  Department. The role will be predominately focused on providing Technical Support to Customers & Partners, dealing with customer escalation queries, and QA.

Essential Skills:

  • Minimum of 2 years experience of working within technical support or within a previous customer-facing technical support role
  • Knowledge of a Database Technology – e.g. Microsoft SQL Server or Oracle DB and network configuration
  • Experience of WebLogic or alternative (Tomcat, JBoss, Websphere)
  • Experience supporting software applications to a wide range of customers
  • Experience of troubleshooting and resolving issues in an application support role
  • Excellent communication and written communication skills

Desired Skills:

  • Exposure to Test Driven Development & Agile practises
  • Networking
  • TCP/IP, DNS, LDAP, WMI, Single Sign ON
  • Experience of using Confluence & JIRA
  • Experience of virtualization – VMWare vSphere, Citrix
  • Experience of programming and debugging
  • Experience of UNIX (Linux, Ubuntu, RedHat, Centos)