Technical Support Engineer

Infrastructure

Ref: 209Wednesday 5 December 2018

£33,000

Job title: Technical Support Engineer

Location: Glasgow

Duration: Permanent

 

Company details:

This is a global company that specialise in analytics and customer engagement software as well as enterprise solutions for major clients. They propagate a relaxed and collaborative working environment where you will be supported by your peers and those around you.

You will be part of a team that takes pride in delivering excellent service and support to external customers and partners. You will help resolve technical issues and troubleshoot problems as well as liaising with internal teams to identify product defects.

 

What you will need:

  • Experience in a customer technical support role
  • Knowledge of Microsoft SQL Server and T-SQL
  • Familiarity with debugging tools and techniques
  • Troubleshooting experience
  • Ability to support external customers

 

Good to have:

  • Experience of virtualisation, VMWare, vSphere, Citrix
  • Experience of TCP/IP, DNS, LDAP, WMI
  • Experience of programming and debugging

 

On Offer:

Competitive salary

Attractive benefits package and annual bonus

Excellent career progression

Bi-annual promotion and salary reviews

First class training and friendly support network

Interesting professional challenges